Here's our Hardware Tip for.. January 12, 2001
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Service and Support Tips--Part 3 of 6
Before you phone for technical assistance, try searching for help on your hardware vendor's Web site. Most hardware companies now offer easy-to-use Web-based technical support databases (it saves them money not to have to staff a technical support call center). It's very unlikely that no one has ever seen your problem before, and there's a good chance that your problem has a fully documented solution available on the Internet. Browsing the hardware vendor's site is often faster than waiting for a live technician over the phone.

Of course, you'll need Web access to go down this avenue, and some hardware malfunctions might cripple your computer and stop you from accessing the Web. In these cases, you must resort to tried-and-true phone support.