Here's our Hardware Tip for.. March 28, 2003
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iPAQ Tips--Part 3 of 6
If you own a Windows CE device older than your new Compaq IPAQ, it's possible you have an older version of the ActiveSync software needed to synchronize files between the IPAQ and your PC.

You must remove this older version of ActiveSync and install the new ActiveSync 3.5/ 3.6 that comes with your IPAQ device. Otherwise your file synchronization process may not work.