Here's our Hardware Tip for.. February 11, 2000
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Getting The Most Out Of Technical Support--Part 1 of 4
A company's Web site should always be your first stop for technical support information. If you don't find what you are looking for there, however, keep browsing. You may find what you need at another Web site. For example, if you're installing a new modem and you're having problems getting it to work properly, you should first check with the modem manufacturer and then with your PC maker. PC vendors often post any known hardware problems, complete with device make and model information, along with the solutions on their Web sites.
Another general-purpose Web site for Windows-based PCs is the Microsoft site at
There you'll find a massive technical support database that stores Windows-related problems for many hardware and software products.