Here's our Hardware Tip for.. February 25, 2000
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Getting The Most Out Of Technical Support--Part 3 of 4
Have everything you'll need readily available before you make a technical support call. By "everything" I mean the problematic product's documentation and box, your PC's make and model information and a list of its current configuration, a list of ways you've tried to rectify the problem, and a detailed list of symptoms you've noticed. If the product is an internal one, you'll probably want to have the cover of your PC off so you can quickly list dip switch settings and serial numbers if need be. Just don't power up the PC without the cover on unless you know exactly what you are doing and there are no children or pets close by.
With the right preparation you'll minimize the amount of time your technical support call takes.